日常外宾接待用语

日常外宾接待用语
日常外宾接待用语

日常外宾接待用语
Good morning (afternoon,evening),sir(madam)
早上（下午、晚上）好,先生（夫人）.
How do you do （初次见面）
Glad to meet you.很高兴见到您.
How are you?
Fine,thanks.And you 很好,
Welcome to our hotel (restaurant,shop).
欢迎到我们宾馆（餐厅、商店）来.
Have a good time!
祝您过得愉快!
Sorry,he is not in at the moment.
对不起,他现在不在.
Would you like to leave a message?
您要留口信吗?
I’m sorry,I beg your pardon,please?
对不起,请再说一遍,好吗?
英语交流用语•祝贺用语
Congratulations!祝贺您!
Happy birthday!生日快乐!
Happy new year!新年快乐!
Merry Christmas!圣诞快乐!
Have a nice holiday!假日快乐
Wish you success!
答谢和答应语:
Thank you (very much).
Thank you for your advice (information,help) 感谢您的忠告（信息、帮助）.
It’s very kind of you.您真客气.
You are welcome.不用谢.
Not at all.不用谢.
Don‘t mention it.不用谢.
It’s my pleasure.非常高兴为您服务.
( With pleasure.) ( My pleasure.)
I am at your service.乐意为您效劳.
Thank you for staying in our hotel.感谢您在我们酒店下榻.
Sorry to have kept you waiting.对不起,让您久等了.
Sorry to interrupt you.对不起,打扰您了.
英语交流用语•征询和指路用语
Can(May)I help you?我能帮您什么吗?
Yes,please.好的.
What can I do for you.我能为您干点什么?
Is there anything I can do for you?有什么能为您效劳的?
Just a moment,please.请稍等一下.
May I use your phone?我能借用您的电话吗?
Certainly.当然可以.Yes,of course.
Go upstairs/downstairs.上楼/下楼.
It’s on the second (third) floor.在二（三）楼.
Excuse me.对不起.
Where is the washroom (restroom,elevator)?请问盥洗室（休息室、电梯）在哪儿?
This way,please.请这边走
6:30 p.m.to 8:30 p.m.for dinner.
晚餐6点半到8点半.
Here is the bill.Please sign it.
这是您的账单,请签字.
店英语交流用语•销售用语
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）?
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表.
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠.
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐.
5、We accept your terms.
我们接受您的条件.
6、May I introduce myself?
让我介绍我自己.
7、May I present you a litter souvenir?
请接受我们的一点小纪念品.
8、Let’s drink to our friendship!
为我们的友谊干杯!
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯!
10、Cheers!(Bottoms!)
干杯!
11、How do you like Chinese food?
您喜欢中国菜吗?
12、What do you think of our service?
您对我们的服务有什么意见?